Service Desk

Contact for Aurora Commerce should be channelled via your assigned Account Manager. This must be submitted via our workload reporting and ticketing system, the Service Desk. Full details on the Service Desk and how this operates can be found in the following documentation: Service Desk and Ticketing

You can also call your assigned Account Manager: their telephone number is in their email signature or it can be obtained on request.

Please note that matters discussed by phone could still need to be re-submitted by you via our ticketing system by way of confirmation, and your assigned Account Manager will let you know when that is necessary.