Facets (Sidebar) and Filters F.A.Q.

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Q: Why does Aurora randomly display different values from my filters, e.g. sometimes it shows 13, other times it shows 13"?

A: Certain characters, like the character “ (doublequote), cannot appear in the URL and so you will notice that https://www.your-store.com/si:13/ may return products that have all of the following:

• 13
• “13
• 13”
• 13””
• etc.

When doing this, Aurora will display a single value on the left-hand side. This value will be the ‘display value’ for the URL /si:13/ as it is provided in your feed/configuration/Aurora Back-end. When it tries to do so, it needs to guess which it should use because the URL for 13 has multiple different values for potential display (i.e. any one of the ones provided above).

It does this semi-randomly and so will pick (based on what happens to be available on the products on the PLP you happen to be viewing) the first option it sees. This is not always the same value and so sometimes you will see different values on the faceted navigation if you are providing different values for the URL 13.

It is possible to have the size of 13”, but not if you also have other combinations of 13 for that same attribute for products that will appear in the same PLP together.

So if you either separate all your products with a size of 13” from those with a size of 13 by a dedicated Size Product Attribute or perhaps by category (so that they do not appear in the same PLPs together), this would then avoid this issue.

Otherwise, the only solution currently is to ensure you are consistent in the manner in which you present your sizing information.