Fraud Order Status Management

Introduction

When Aurora collects Frauds Results from payment providers and other 3rd party services, it is possible to have the orders placed into a particular status as a result. This can be configured from the Aurora Back-end, under Store > Settings > Aurora > Fraud > Fraud Order Status Management.

How to configure Fraud Order Statuses

This should be configured from the Aurora Back-end, under Store > Settings > Aurora > Fraud > Fraud Order Status Management.

The following UI can be used to select the result you would like to affect the Order Status change for.

This UI breaks down into the following options:

1. Enabled? - Should the rules described below be applied or not? If they should, then tick this box. Otherwise simply leave it un-ticked (i.e. to turn it off, leave it un-ticked).
2. Address/Postcode/CV2/3D Secure - What fraud result would you like to have Aurora look for?
3. Order Status - What Order Status would you like to apply to orders with the described Fraud Result?
4. Update order status on fraud results? - This will update the Order Status to either *Approved or Hold Order status based on pass* or fail** Fraud Results.
5. Default Order Status on Fraud Success? - What Order Status would you like to apply when a typical Fraud pass is issued for an order?
6. Default Order Status on Fraud Fail? - What Order Status would you like to apply when a typical Fraud fail is issued for an order?

To have Aurora apply a particular status to orders with a particular fraud result, simply configure the result you wish to check for and then set the status you would like to have applied.

Each of the fraud results have a range of possible options included, e.g. Matched/Not Matched/OK/Failed/etc.. While the specific results available vary from one result type to the next (e.g. Address vs. 3D Secure), there is one common result supported by all result types called Any. The Any result allows you to indicate that you don't care what the result was, e.g. you might wish to apply a specific status to any fraud result with a 3D Secure result of Failed, regardless of what any of the other results are.

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The Fraud Order Status is applied whenever the Fraud results are updated/set, which includes the moment the order is placed and also at any later date when new/pending fraud results are delivered to Aurora from a 3rd Party (depending on your configuration in Aurora and your Payment Providers).