All Orders

Overview

The All Orders page presents you with a list of orders that your customers have placed. As new orders are placed, they will automatically appear at the top of the list, pushing older orders down.

On the All Orders page you have multiple options available to you, these include:

• View a summary of each order, including information such as Payment Type and Status.
• Check if the Invoice, Label or Picklists have been printed.
• New orders can be created by clicking on the Add New Order button.
• Orders can be filtered and sorted.
• Orders can be updated individually, or in bulk, using the Actions drop down menu.
• Carry out an Advanced Order Search. 

Order ID sequences

Order ID's in Aurora do not always run in a concurrent sequence, which means that instead of running 1001, 1002, 1003, etc. they might 'skip' IDs for various reasons, resulting in a sequence more like 1001, 1003, 1009, etc.

This is usually caused by one of two things:

1. ID coalition across multiple Database nodes - Some hosting solutions have more than one Database node to provide increased performance or a redundant backup. When this is the case, it can be necessary to 'off-set' the IDs created by each of the nodes to prevent them both trying to use the same ID's at the same time, and so causing a collision of IDs in the Database.
   
2. Failed and abandoned orders - Aurora will 'reserve' order ID's during the checkout process when placing orders for a range of reasons (both internally and because Payment Processors require us to do so) and these reserved IDs are then never used again by any other customer, regardless of whether the order is then places successfully or not. This can result in irregular 'gaps' in the ID ranges for your Orders, where perhaps a series of orders failed between one successful order and the next.

Updating Orders in Bulk

Courier and Order Statuses

Using the respective drop down menus you can update an orders:

• Courier
• Status

Once you have made the desired changes select the Bulk Update - Orders option from the Actions drop down menu and click the Go button.

Bulk Update Actions

You can also carry out further updates using the Actions dropdown menu. These include:

• Email Customers
• Bulk Update
  • Orders
  • Debenhams Status
  • Set Orders Live
• Print
  • Invoices
  • Pick Lists
• Mark as not Printed
  • Labels
  • Invoices
  • Picklists
• Bulk Change Order Statuses
  • Cancelled
  • Despatched
  • Fraud
  • Order Received

Use the checkbox to select each of the orders you would like to carry out an action for. Once these have been selected, choose the appropriate action from the Actions drop down menu. Depending on the action selected, you may have to click the Go button to carry it out.

Filtering Orders

Basic Filters

The view of orders can be customised in the following ways, using the drop down menus that are located towards the top left of the page:

• Number of Rows - Specify how many orders you would like to be shown at a time.
• Sort - Sort orders by date, or by those that have/have not been printed.
• Layout - The layout of orders can be toggled between List layout and Detail layout.
• Date - Limit the number of orders shown by how recently they were placed.
• Order Status - Filter the orders shown by status.

Advanced Filters

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For more information regarding how to use Aurora more advanced order filtering features, please see Advanced Order Search.