Menu Manager F.A.Q.

This article addresses many common questions or problems encountered when using the Aurora Menu Manager, to assist you in using this feature.

Before we begin, please see the following list of terms used in this document (and throughout the Aurora documentation) to describe different aspects of Aurora and it's systems:

  • Aurora Core: This refers to anything that is common to ALL instances of Aurora and belongs to Aurora Commerce. This includes anything in the Back-end and most scripts driving the Front-end (not the Front-end templates).
  • Aurora Demo: This refers to the globally accessible demonstration website that Aurora Commerce provide and can be found here: https://demo.auroracommerce.com/
  • Back-end: This refers to the administration area of Aurora, which is any Page, Code or System found in or controlled by the "/aurora/" section of your site.
  • Front-end: This refers to the customer facing area of your website, i.e. the website in general, which your customers can see.
  • Templates: These are files (usually HTML, but can also include some images, JavaScript and CSS) that control how your site looks and is structured. Back-end Templates refer to the 'look' of the pages in the '/aurora/' section and belong editing wise to Aurora Commerce while Front-end templates refer to the 'look' of the main customer facing website and editing wise belong to you and your Agency.

F.A.Q.

Q. How do I add a menu onto my website?

Once you have created a Menu using the Menu Manager User Guide you can follow the steps described in the Menu Manager Templates Guide to begin to load menus into your stores Front-end.

Q. How do I add (new) Menus to Aurora and what are they for?

Aurora Menus allow you to create lists of links to use for navigation or menus across the Front-end of Aurora. These lists can be formatted in any way you desire, e.g. Drop-downs, Lists and even XML.

To learn how to manage Aurora Menus, see the Menu Manager User Guide.

Q. I have created a Category and Sub-category, but they are not appearing in my menu, why?

There are a few reasons your categories might be excluded from the Menu. Please check each of the following:

  • Does your sub-category have any products assigned to it? Check on the Categories Edit page under the Products section for a list of currently assigned products. If there are no in-stock products, then your Category will be omitted from the Menu.
  • Does your parent category have any products assigned to it? It is important that you assign your products to both the Parent and Child (Sub) Categories. Check on the Categories Edit page under the Products section for a list of currently assigned products. If there are no in-stock products, then your Category will be omitted from the Menu.
  • Are the products you have assigned to the Category in stock and Live? If no products are in stock or Live (published), then your category will be omitted from the Menu.

Q. I have applied changes to my menu, but nothing is changing on the website, why?

Make sure you have cleared the cache. Please see the Menu Cache section in Menu Manager User Guide for help with this. If the problem persists, contact your Aurora Commerce Account Manager for assistance.

Q. Why is my menu stopping after three sub-menus?

Find the answer here.