Email Subject Line Translation
The purpose of this document is to explain how Aurora manages email subjects.
Overview
The subject line of emails that are generated for both customers and internal staff can be specified using the Order > Emails > Edit Email > Email Subject and Admin Email Subject fields respectively. Using these two fields, emails that are sent to customers and internal staff can have different subjects lines.
In addition to this, some email types permit the usage of variables in their subject - these are detailed in the table below.
Data Mapping Table
| Email Type | Default Email Name | Default Customer Subject | Site Text Usage in Subject (Page, Part) | Customer Variables Available | Admin Subjects | Admin Variables Available |
|---|---|---|---|---|---|---|
| email_to_friend | Email to Friend | An item of interest from %s | 'Email Confirmation', 'Title: Subject' | company name | ||
| leave_a_message | Leave a Message | Thank you for contacting %s | company name | %s from %s | [order number - ] contact subject, contact name | |
| new_order | New Order | Order #%s with %s | order id, company name | |||
| Order Receipt | Your Receipt/Invoice for Order #%s with %s | order id, company name | New customer order | |||
| refund | Refund | Order #%s has been refunded from %s | order id, company name | |||
| request_review | Request Feedback | %s order satisfaction | company name | |||
| return_authorised | Authorised Returns | Information regarding order #%s from %s | order id, company name | |||
| Part Order Despatch | Order #%s has been despatched from %s | order id, company name | ||||
| Part Order Despatch Status | A note on order #%s from %s | order id, company name | ||||
| order_despatched | Order Despatched | Order #%s has been despatched from %s | order id, company name | |||
| new_member | New User | %s: Your registration details | company name | |||
| forgot_password | Forgot Password | Forgot Password Reminder from %s | company name | |||
| change_password | Change Password | Your password has been changed | {$email_address} |
Subjects Used in the Aurora API
| API Method | Default Customer Subject | Site Text Usage on Subject (Page, Part) | Customer Variables Available |
|---|---|---|---|
| Order/Email/Send | %s: A message regarding your order | 'API Email', 'Subject: Order Email Send' | company name (available only for site text) |
| Customer/Email/Send | %s: A message regarding your account | 'API Email', 'Subject: Customer Email Send' | company name (available only for site text) |
Variables can only be used in a subject in the specified order.
Where there are two or more variables, it is currently not possible to use a second variable without using the first one.
Updated over 2 years ago