Ongoing Work

In general Aurora Commerce will not need to be in contact with both the Client and Agency in relation to a Site; for example, any new features should be requested by you, and you liaise with your assigned Account Manager as necessary for relay to the other party as you see fit. However, when required and necessary, we can be brought in by you for direct discussion with both the Agency and Client combined: for example, to assist in solidifying technical requirements for a new feature.

When necessary time for such meetings can be booked with one of the Aurora Commerce Technical Team as an input session, and this time is booked via your assigned Account Manager. Your assigned Account Manager will also let you know if this time is billable, as is defined on a case by case basis.

• All ongoing requirements for the Site will be channelled via you to Aurora Commerce.
• Aurora Commerce will present new features, offerings, and plans to you alone (the Agency or Client).
• We will book any work required from us into our system, and your assigned Account Manager will issue completion dates accordingly.
• All Aurora Commerce works required are subject to our work booking system as managed by us.