Order Details
This section contains information related to the Order View/Details section of the Aurora Back-end.
Using this information you should be able to work through the many processes available from this page, including (but not limited to) refunds, exchanges, emails, and more.
Transactions
This contains a list of all transactions associated with the order, as well as a number of transaction related operations.
No Automatic Payment Release
Stop payment from being automatically released when the order reaches a status configured with the Deferred Payment option.
This will not prevent manual payment release.
Take Payment
Take repeat payments, providing they are supported by your payment provider.
Returns/Refunds/Exchanges
Create returns and exchanges on an order and refund accordingly.
Transaction Actions
| Action | Description |
| Release | Release the exact value of the transaction. |
| Void | Void the exact valid of the transaction. |
| Refund | Create a refund and associate with the transaction. |
Discounts
Details the various discounts that have been applied to an order.
Product Discounts
This section will display Identity Group Discount information.
The following data will be displayed:
| Column | Description |
|---|---|
| Discount | Describes the discount. |
| Product | The name of the product. |
| Qty | The number of products. |
| Discount | The discount amount. |
| Was Price | The price before the discount was applied. |
| Now Price | The price after the discount was applied. |
| Total Discount | The total discount amount. |
Basket discounts
This section will present any discounts applied after product discounts and will include information on:
- Basket promotions
- Coupons
- Loyalty points
| Column | Description |
|---|---|
| Promotion | Describes the promotion. |
| Product | The name of the product. |
| Qty | The quantity of items the promotion was applied to. Blank for Loyalty Points. |
| Discount | The discount amount. Blank for Loyalty Points. |
| Total Discount | The total discount amount, or total number of loyalty points |
The Total Discount value may be edited for basket promotions and coupons.
F.A.Q.
Q: What does the 'log_ac_basket' error mean?
This message can be ignored, and it is in place simply to allow Aurora Commerce to track the status of the customer basket at the time the order was placed.
This is helpful when trying to diagnose issues with the ordering process, and it can be ignored under normal circumstance.
Updated over 1 year ago